Frequently Asked Questions

Email support@snugmere.com with your order number right away. Orders placed before 11AM PT are processed the same day, so we can only make changes before your order has been processed.

A confirmation email is sent as soon as you place your order. Check your spam or promotions folder first. If it is not there, email support@snugmere.com with the name and email address you used at checkout.

All available payment methods are shown at checkout before you pay.

• Orders placed before 11AM PT, Monday to Friday, are processed the same day.
• Orders placed after 11AM PT, or on weekends and holidays, are processed the next business day.
• Please allow extra time during holidays and peak periods.

Shipping is free on orders of $75 or more. For anything under that, the shipping cost is shown at checkout before you pay. Full details are in our Shipping Policy.

We email you a tracking link as soon as your order ships. If you cannot find it, check your spam folder, then email support@snugmere.com with your order number.

Check your tracking link first for the latest update. If it has stopped moving, or it shows as delivered and you cannot find the package, email support@snugmere.com with your order number.

Returns are accepted within 30 days of delivery. Full details are in our Return Policy.

Email support@snugmere.com with your order number and we will send you the next steps.

Email support@snugmere.com with your order number and a photo of the problem, and we will put it right.

On the product page. Each one lists the available sizes with exact measurements, what the product is made of, and every color it comes in.

Care steps are listed on each product page under Fabric and Care. Following them is the best way to keep your product soft.

Yes. Email support@snugmere.com and tell us what you are looking for, and we will help you choose.