Privacy policy

Last updated: October 5, 2026

Snugmere (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, and disclose personal information when you visit snugmere.com, purchase our products, or contact us.

1. Information We Collect

Depending on how you interact with our store, we collect the following information:

  • Contact information: Your name, email address, telephone number, and shipping and billing addresses.
  • Order information: Products purchased, payment status, delivery details, and return or refund requests.
  • Account information: Information you provide when creating or managing an account, where this feature is available.
  • Support communications: Messages, photographs, and other information you provide when contacting us.
  • Device and browsing information: Your IP address, browser type, device information, and interactions with our website, collected through cookies and similar technologies.

Payment information is processed by the payment providers available at checkout. Their handling of that information is governed by their own privacy notices.

2. How We Collect Information

We collect information directly from you when you place an order, complete a form, subscribe to marketing, or contact us.

We also receive information through our ecommerce platform and service providers, including payment confirmations and shipping updates. Certain device and browsing information is collected automatically when you use our website.

3. How We Use Your Information

We use personal information to:

  • Process payments and fulfill orders.
  • Provide delivery updates and customer support.
  • Manage returns, refunds, and account requests.
  • Maintain and improve our website and shopping experience.
  • Detect fraudulent transactions and protect our services.
  • Send marketing communications where permitted by law and consistent with your preferences.
  • Maintain business records and meet applicable legal obligations.

4. Cookies and Similar Technologies

Our website uses cookies and similar technologies to support essential features such as shopping carts, checkout, and saved preferences.

Depending on the tools enabled on our store and your privacy choices, these technologies may also support analytics and advertising.

You can manage cookies through your browser and any privacy controls available on our website. Disabling essential cookies may affect the functionality of the store.

Where required by law, we request consent before using nonessential tracking technologies.

5. How We Share Information

We disclose information where necessary to operate our store, including to:

  • Shopify: Our ecommerce platform provider.
  • Payment providers: To process transactions and manage payment-related issues.
  • Fulfillment and delivery providers: To prepare, ship, and deliver orders.
  • Technology and support providers: To operate our website and respond to customer requests.
  • Marketing and analytics providers, where used: Subject to applicable law and your privacy choices.

We may also disclose information to comply with legal requirements, protect rights and safety, investigate fraud, or support a merger, acquisition, or other business transfer.

Some service providers process information independently under their own privacy policies.

6. Marketing Preferences

You can unsubscribe from promotional emails using the unsubscribe link included in those messages or by contacting support@snugmere.com.

Unsubscribing from marketing does not stop essential communications about your orders, delivery, refunds, or customer support requests.

7. Information Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy, including providing services, maintaining required records, resolving disputes, and meeting legal obligations.

Retention periods depend on the type of information and the reason it is held.

8. Information Security

We use reasonable safeguards designed to protect personal information. However, no method of electronic transmission or storage is completely secure.

Please avoid sending payment card details or other sensitive information through ordinary email.

9. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

  • Request access to personal information we hold about you.
  • Request correction of inaccurate information.
  • Request deletion of personal information.
  • Obtain a portable copy of certain information.
  • Restrict or object to certain processing.
  • Withdraw consent where processing relies on consent.
  • Opt out of targeted advertising or certain disclosures classified as a “sale” or “sharing” under applicable law.
  • Appeal a privacy request decision or complain to a relevant privacy authority.

To submit a request, contact support@snugmere.com. We may need to verify your identity before responding. Where permitted by law, an authorized agent may submit a request on your behalf.

Certain requests may be subject to legal exceptions. We will not discriminate against you for exercising applicable privacy rights.

Where legally required, we honor recognized browser-based opt-out signals, including Global Privacy Control.

10. International Processing

Our ecommerce platform and service providers may process information in countries other than your country of residence.

Where applicable law requires safeguards for international transfers, we use the relevant legally recognized measures.

11. Children’s Privacy

Our store is intended for a general adult audience. We do not knowingly collect personal information from children under 13.

If you believe a child has provided personal information to us, contact support@snugmere.com so we can investigate and take appropriate action.

12. Third-Party Websites

Our website may contain links to third-party websites or services. Their privacy practices are governed by their own policies. Please review those policies before providing personal information.

13. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices, services, or legal obligations. Updates will appear on this page with a revised date. Where required, we will provide additional notice.

14. Contact Us

For questions about this Privacy Policy or to exercise your privacy rights, contact:

Snugmere
Website: snugmere.com
Email: support@snugmere.com