Refund policy
At Snugmere, we want you to feel comfortable with your purchase. If your blanket isn’t the right fit, our 30-day money-back guarantee gives you time to try it at home.
30-Day Money-Back Guarantee
You have 30 days from the date your order is delivered to request a return.
You may gently try your blanket during this period. Returns must be clean and free from stains, strong odors, excessive pet hair, or damage caused by misuse. A faulty product remains eligible for review regardless of these conditions.
How to Start a Return
Email support@snugmere.com with:
- Your order number.
- The email address used at checkout.
- The item you wish to return.
- A brief explanation of your request.
Our team will provide return instructions and the appropriate return address. Please contact us before sending anything back. The address on your shipping package may not be our return address.
Return Shipping
Customers are responsible for return shipping costs when returning an item because of a change of mind or personal preference.
If your item arrives damaged, faulty, or incorrect, Snugmere will cover the necessary return shipping costs.
For your protection, we recommend using a tracked shipping service and keeping proof of postage.
Refunds
Once we receive and review your return, we will email you with the outcome.
Approved refunds are issued to your original payment method for the amount paid for the returned item, including applicable refundable taxes. There is no restocking fee.
Original shipping charges are nonrefundable for change-of-mind returns, except where required by law.
Your bank or payment provider may take additional time to display the refund in your account.
Damaged, Faulty, or Incorrect Items
Please check your order when it arrives. If an item is damaged, faulty, or incorrect, contact support@snugmere.com as soon as reasonably possible.
Include your order number and, where possible, clear photographs of the item and packaging. We will review the issue and arrange an appropriate replacement, refund, or other resolution.
Exchanges
If you would prefer a different size or color, contact our team. We will explain the available options based on stock availability.
Order Changes and Cancellations
Contact us as soon as possible if you need to change or cancel an order. We will help where possible, but changes may no longer be available once fulfillment has begun.
If your order has already shipped, you may request a return after delivery under this policy.
Your Consumer Rights
This policy does not limit any rights or remedies available to you under applicable consumer protection laws.
Questions or Assistance?
Our team is here to help with returns, refunds, and order questions.
Snugmere
Email: support@snugmere.com
Website: snugmere.com